Job Description

  • Organizes and oversees the schedules of TS department staff.
  • Provides constructive and timely performance evaluations.
  • Oversees and facilitates the maintenance of hardware and software for clients.
  • Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations for clients.
  • Facilitates and oversees technical support and, ensures effective and helpful support is provided to end clients.
  • Maintains knowledge of trends and developments in information technology, alerting high management of the effects widespread software and hardware revisions, changes, and discontinuation will have on the client’s operations.
  • Coordinates and schedules requests from stakeholders to activate new link or other requests.
  • Ensures tasks are completed within specifications and on time.
  • Trains new TS department staff and recommends courses.
  • Performs other duties as assigned.
  • Monitor calls and make sure TS officers answer in a professional and timely manner.
  • Provide monthly and ad hoc reports on daily work to high management.

Requirements  

  • Bachelor degree in Information Technology or Network Engineering is desired
  • CCNA, MTCNA certificates

 

Experience

5 years

  • Written and oral communication
  • Customer service skills
  • Information seeking
  • Problem Solving
  • Leadership skills & Team management
  • Reporting

Job Application Deadline

July 1, 2023

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