Job Location

Baghdad

Shift

Multi (Day – Night and Midnight) all required.

Education

Telecommunication Engineering or any related field

Certification

CCNA. MTCNA is a plus

• Address customers’ inquiries and follow up till it is resolved.
• Document each call, accurately and completely.
• Provide inputs and support to Supervisors highlighting any issues or opportunities arising
• Communicate customers’ requests with concerned departments.
• Maintain professional and courteous communication and quality of service with customers.
• Schedule all tickets received and forward to other departments ensuring statistics and status of the ticket is recorded and tickets are resolved in a

Competencies

• Knowledge in Arabic and English is required
• Written and oral communication.
• Customer service skills.
• Problem Solving.
• Handling Pressure
• Flexibility to work in various shifts.

Job Application Deadline

25/1/2024